Array Cancellation & Refund Policy - Serakriti

Cancellation & Refund Policy

Serakriti Return, Replacement, and Cancellation Policy

At Serakriti, we want you to be completely satisfied with your purchases. If, for any reason, you’re not fully content with your order, we offer hassle-free returns, replacements, and cancellation options to ensure a smooth experience.

Damaged Item Delivered
If you receive a damaged product, follow these steps:

  1. Contact us within 3 days of delivery on WhatsApp or via email at support@serakriti.in. Please provide pictures of the damaged item and your order ID, a video of the unboxing in case of Damaged items.
  2. We will review your request within 48 working hours.
  3. If approved, we will arrange a reverse pick-up to collect the damaged item.
  4. If reverse pick-up is unavailable at your location, we will guide you through alternative options.
  5. Once the item is collected, we will either ship you a replacement (subject to availability) or process a refund.

Note: For further assistance, please reach out to us on our number: +91-7054100300

Missing or Incorrect Items Delivered
If any items from your order are missing or incorrect, here’s what to do:

  1. Contact us within 3 days of delivery on WhatsApp or via email at support@serakriti.in .Please include your order ID, a video of the unboxing in case of missing items, and pictures of any incorrect items.
  2. We will review your request within 48 working hours.
  3. If approved, we will promptly ship the missing or correct items to you.

Note: For any additional help, call us on our number: +91-7054100300

Don’t Like the Product?
If you’re not satisfied with your purchase for any reason, you have the following options:

  1. Within 7 days of delivery, you can courier the product back to us for a full refund.
  2. If you prefer not to courier the product, you will receive website Coupon Codes for future purchases of the same value but for a limited time validity.

Note: We are unable to accept returns or replacements under the following conditions:

  1. Missing original packaging (such as labels or mono cartons).
  2. Return/replacement request is made after 7 days from the delivery date.

Order Cancellation

  1. You can cancel your order if it hasn’t been fulfilled yet.
  2. Once the order is fulfilled, cancellations are not possible.

Shipping Charges

  1. Enjoy FREE Shipping on all orders.
  2. Cash-On-Delivery (COD) is available as a payment option.
  3. Shipping charges, if applicable, will be displayed at checkout and are final.

For any further queries, please contact us via email at support@serakriti.in or call our number: +91-7054100300

We are here to ensure that your shopping experience with Serakriti is excellent!

Shipping Policy

  1. We give the estimated time of delivery on the shipping page. However, these are indicative and depend on our shipping partner.
  2. The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
  3. Your purchases may reach you from various locations in more than one package. But rest assured, you will be charged one delivery fee for the entire order.
  4. As soon as your package ships, we will email you your package tracking information.
  5. Cash On Delivery option is not a trial option and payment is necessary before accepting the order. Any refusal of COD orders will result in deactivation of the COD option for future orders
  6. In some pin codes, our shipping partners do not support COD and hence the option might be unavailable. For any queries, please contact our customer WhatsApp helpline
  7. In case of any special time-bound delivery requirements, please share an email with us and leave comments in the order about the requested time of delivery. We will try our best to fulfil the order within the time requested but we cannot guarantee the same
  8. Orders placed in India are catered by safe and reliable courier companies like Delhivery.
  9. We are bound in coverage by their reach even though we use some of India’s largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
  10. For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner

In case of any queries and doubts, we are happy if you write to us at support@serakriti.in